FIMIC Support
your competitive advantage

Call us
Write to us and receive immediate assistance
Access the spare parts portal

FIMIC assistance
your competitive advantage

call us
Write to us and receive immediate assistance
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A system designed to keep you running

Time is a valuable resource you cannot afford to waste.

For recycling plants, every hour of downtime is a loss. This is why support is not optional: it is an essential part of FIMIC’s technology.

We respond quickly, solve problems precisely, and are there for you whenever needed. No long waits, no endless steps: you speak directly with the people who can help you.

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Answers within 24 hours

For any technical or operational request.

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Automated warehouse

Always stocked, with fast shipments managed in-house.

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Spare parts delivery in 24/48 hours

In Italy, Europe, and major global markets

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Online spare parts portal

Direct, simple, and fast access to check availability and place orders in just a few clicks.

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Proactive support and continuous improvement

We don’t wait for your call: we stay with you over time, working together to improve.

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In-house technical team

You talk directly with FIMIC engineers and specialists: no call centers, no barriers.

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High expertise

We don’t just know how the machine works; we know what you are trying to achieve. We help you reach your goals, even with complex or contaminated materials.

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Proactive support

We suggest improvements, optimize operating parameters, and stand by your side to grow together.

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Requesting support

Need technical assistance?

Our team is ready to answer, intervene, and solve.
A simple request puts you directly in touch with the right people. No waiting times.

Request support now
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Spare Parts Portal

Access our online spare parts portal independently: simple, always updated, and available 24/7.
Check technical sheets, verify availability, order in just a few clicks.
Because time matters, and we respect it.

Access the spare parts portal
A team always by your side

Every FIMIC machine is a promise.
And every customer who relies on us deserves support that matches their challenges.

Need to talk to one of our professionals?
Fill out the form and we will get back to you as soon as possible.

Cookie Policy

Published om 18/04/2025

Dear user, this document describes the types, purposes, and retention times of cookies used on the websites https://fimic.it, https://travel.fimic.it (hereinafter referred to as "Portal" or "Site"), as well as allowing you to select your preferences regarding their use.

Definition, characteristics, and regulatory application

Cookies are small text files that the user's visited websites send and store on their computer or mobile device, to be transmitted back to the same websites upon subsequent visits. Thanks to cookies, a website remembers the user's actions and preferences (such as login data, language preference, font size, etc.) so that these parameters do not have to be set again on each new visit. Therefore, cookies are used for computer authentication, session monitoring, and storing information about the activities of users accessing a site. They can also contain a unique identification code that allows tracking of the user's navigation within the site for statistical or advertising purposes.

Some operations or functionalities of the Portal may not be possible or guaranteed without the use of cookies, which in certain cases are therefore technically necessary for the proper functioning of the website.

Depending on their characteristics and functions, cookies can be stored on the user's computer for different periods of time: there are session cookies, which are automatically deleted when the browser is closed, and persistent cookies, which remain on the user's device until a predetermined expiration date or until manually deleted.

According to applicable regulations, the use of cookies does not always require explicit user consent. In particular, "technical cookies," which are used solely to ensure the proper functioning of the website or to provide a service explicitly requested by the user, usually do not require such consent.

On the other hand, in order to use cookies that are not strictly necessary for the proper functioning of the Portal but serve the purpose of collecting statistical data or creating profiles related to the visitor in order to send targeted advertising messages based on the preferences expressed by the user during internet browsing, prior user consent is usually required, in accordance with applicable regulations.

Types of Cookies

Below are the main types of cookies:

  • Technical Cookies: These are strictly necessary for the functioning of the website or to allow you to access the requested content and services;
  • Analytical Cookies: These cookies are used to provide the website operator with purely statistical data, such as the total number of visitors to the site and each page within specific time frames. They can be considered technical cookies if they are used for website optimization directly by the website owner. However, if the processing of such statistical analyses is entrusted to third parties, user data must be minimized in advance and cannot be combined with other processing or transmitted to additional third parties.
  • Functionality Cookies: These cookies are used to activate specific features of the site and apply selected criteria (e.g., language) in order to improve the service provided;
  • Profiling Cookies: These cookies are used to create user profiles based on their behavior on the site. They are generally used to send the user targeted advertising messages based on their preferences expressed during internet browsing.
  • Social Network Cookies: These are cookies that allow the user to share site content on social networks or activate social network functions such as "Like" or "Follow." These functions enable social networks to identify their users and collect information even while they are browsing other sites.

Source of Cookies

Cookies can also be distinguished based on their source of origin. We have the following:

  • First-party Cookies: these are created and used only by the web server of the website and cannot be transferred to third parties. This type of cookie is generally used to personalize the browsing experience by automatically recognizing a user who has previously visited the website. They are not readable on a different domain from the one where they were created.
  • Third-party Cookies: these cookies are created by domains other than the website the user is currently visiting. Third-party cookies can be read on the domain where they were created as well as on any other site capable of reading the server code that generated them. The third parties that set cookies on the website can act as independent data controllers, pursuing their own purposes, or act as service providers to the website owner, acting as data processors.

In detail, the cookies sent through this Portal are listed below:

Name Vendor First or third party Category Expiry
oil_data Avacy CMP First party Functional 6 months
actppresence-2 Instagram Marketing 53 years
mailchimp-cart MailChimp
mctb_bar_hidden MailChimp 4 months
mailchimp_campaign_id MailChimp Marketing 14 days
mailchimp_email_id MailChimp Marketing 14 days
mcpopupclosed MailChimp Functional 1 year
mc_landing_site MailChimp Marketing 14 days
mailchimp_landing_site MailChimp Analytics 30 days
mailchimp_cart_previous_email MailChimp Marketing
mailchimp_cart_current_email MailChimp Marketing
mailchimp_user_previous_email MailChimp Marketing 30 days
mailchimp_user_email MailChimp Marketing 30 days
mailchimp-cart-previous_email MailChimp Marketing
mailchimp-cart-current_email MailChimp Marketing
wp_data_user_1 WordPress Functional 54 years
wp_lang WordPress Functional
wordpress_sec_ WordPress Functional 15 days
of_current_opt WordPress Preferences 7 days
comment_author_email_ WordPress Preferences 1 year
comment_author_url_ WordPress Preferences 1 year
comment_author_ WordPress Preferences 1 year
wp_consent_type WordPress
wp_consent_ WordPress Functional 30 days
wp-saving-post WordPress Functional 24 hours
wordpress_logged_in_ WordPress Functional
wordpress_test_cookie WordPress Functional
wp-api-schema-model-2 WordPress Functional
wp-settings-time WordPress Functional 1 year
wp-settings WordPress Functional
wp_data_user_ WordPress Functional 54 years
wp-autosave WordPress Functional
wordpress_ WordPress Functional 3 months
_wordpress_ WordPress Functional

Cookie Settings

Selection and Deselection: Except for the strictly necessary cookies for the functioning of the website and the provision of requested services, the user can prevent the installation of third-party cookies on the website by blocking one or more providers operating on the Portal through the cookie preference selection tool (accessible at the following link). Regarding third-party tracking tools operating as independent data controllers, users can manage preferences and revoke consent by visiting the respective opt-out link (if available), using the tools described in the third party's privacy policy, or by contacting them directly. The choices made regarding the cookies on the Portal will be recorded in a specific cookie. However, in some circumstances, this cookie may not function properly. In such cases, the owner suggests deleting unwanted cookies and disabling their use through the browser's functionalities.

Cookie Management through the Browser: It is also possible to remove existing cookies and block the installation of new cookies through browser settings. If users want to decide each time whether to accept cookies or not, they can configure their browser to generate a notification every time a cookie is saved. The most common browsers allow blocking only third-party cookies while accepting only those belonging to the website itself. For more information on how to set cookie preferences through the browser, please refer to the relevant instructions:

Please note that by disabling or deleting technical and/or functionality cookies, the Portal may become inaccessible, and certain services or specific functions of the Portal may not be available or may not function properly. It may be necessary to manually modify or enter certain information or preferences with each visit.

Contact details of the Data Controller

For further details about the Data Controller, the user can refer to our Privacy Policy.

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Company websites might collect data as described in the following document.

PREMISE

FIMIC SRL, with registered office in 54 Via Ospitale – 35010 Carmignano di Brenta – (PD) ITALY – CF and P.Iva 04785520281, in the person of the legal representative, in the capacity of data controller (hereafter, “Holder”), informs you under art. 13 D.Lgs 30.6.2003 n.196 (hereafter, “Privacy Code”) and art. 13 Regolamento UE n. 2016/679 (hereafter, “GDPR”) that your data will be processed in the following ways and for the following ends.

1) Data collected

The Holder will process non-sensitive identification data (name, surname, fiscal code, VAT number, email, phone number – hereafter, “data”) you provide as you sign up to the Holder’s website and/or as you sign up to the newsletter service provided by the Holder.

2) Categories of personal data and purposes of the processing

Your data is processed:

  1. A) Without your explicit consent, according to legal and contractual obligations (art.24 lett. a, b, c Privacy Code and art 6 lett. b, and GDPR) for the following ends:

– Allowing to register on the website;

– Managing and maintaining the website;

– Fulfil existing pre-contractual, contractual, and fiscal obligations arising from dealings with you;

– Fulfil any obligation stemming from law, regulations, Community regulations and Authority orders;

– Prevent or discover fraudulent activity and abuse harmful to the website;

– For necessities tied to maintenance and operation, possible third party services might collect system logs, which may contain data such as user IP address;

– Exercise the Holder’s rights.

  1. B) Just under your explicit consent (art. 23 and 130 Privacy Code and art. 7 GDPR), for the following marketing purposes:

– Sending you newsletter, commercial communications and advertising material concerning products or services provided by the Holder. In case you’re already a customer, we might send commercial communications about products or services akin to ones you already purchased of otherwise benefited of, unless you disagree (art. 130 Privacy Code).

3) Processing methods and data retention period

The processing of your data is done according to the operations specified under art. 4 Privacy Code and art. 4 n. 2 GDPR, more precisely: data collection, registration, organization, conservation, consultation, elaboration, editing, selection, extraction, comparison, use, interconnection, block, communication, erasing and destruction. Your data will be processed on paper, electronically and via automated processing.

The Holder will retain your data for the time necessary to fulfil the purposes above and in any case not beyond ten years from the termination of relationship for Service Purposes

4) Access and communication of data

You can access your data at any time, by requesting them to the addresses mentioned later in this document.

4.1) Cookies

The website uses cookies, for further information check the dedicated document.

5) Data sharing

Your data could be made accessible and/or communicated for the purposes mentioned in 2.A and 2.B.

Without prejudice to communications done in fulfilment of legal obligations, the Holder might share your data both in Italy and abroad (as specified in the following points) to:

– The Holder’s employees and collaborators, in the capacity of data controllers and sysadmins;

– Technicians and managers of administration and accountancy and/or to fulfil specific law obligations inherent to third parties;

– The Holder’s agent network; factoring companies; credit institutions; debt collection companies; credit insurance companies; commercial information companies; professionals and experts; transport companies; supervisory bodies and judicial authorities to which such communications are mandatory by law for the stated purposes.

– Companies or other legal entities qualified and appointed, under art. 28 of Regolamento 679/16, to support activities like: managing and development of communication and advertising means, company processes and projects, and data storage. Access could be granted to third parties and related companies which deliver services deemed necessary and/or useful by the Holder for company management and related services you may request. Among such companies are system maintenance companies, credit institutes, professional offices, companies which deliver services deemed necessary or useful by the Holder, and companies which carry out outsourcing activities for the Holder, in the capacity of external data controllers.

6) Data transfer

The managing and storing of data is carried out on servers located in the EU belonging to the Holder and/or third parties appointed as data controllers. Our servers are currently located in Italy. Data won’t be transferred outside of the EU. The Holder reserves the right to relocate the servers in Italy, in the EU or in extra-EU countries, if deemed necessary. In the latter case, the Holder assures that the transfer would happen in full observation of applicable laws and reaching, if necessary, agreements aimed to guarantee a data protection level comparable to the one provided by EU guidelines.

7) Mandatory or optional nature of data provision and consequences of any refusal

Data provision for the purposes in 2.A is mandatory. In its absence, website sign up and the rest of 2.A services would be unavailable.

Data provision for 2.B is optional.

You may therefore decide not to provide data or to deny processing of provided data: in doing so you forfeit any service described in 2.B, while retaining right of those mentioned in 2.A.

8) Rights of Data Subjects

In capacity of subject, you hold the rights mentioned in art. 7 Privacy Code and art. 15-22 GDPR, more precisely:

  1. A) Demand and obtain confirmation of the existence of data pertaining yourself, stored or not, and the communication of the such;
  2. B) Obtain indication of data origin, methods and purposes of processing, logic applied in case of electronic processing, the Holder’s and every appointee’s (under art. 5, comma 2 Privacy Code and art 3, comma 1 GDPR) identification details, entities which may receive data in capacity of data controllers or appointed representative in local territories;
  3. C) Obtain: the correction, rectification or integration of data; the deletion, anonymisation or blockage of data processed in violation of the law, including those the retaining of which is not necessary to the purpose they were collected of processed; the acknowledgement that any operation mentioned in 8.A and 8.B has been brought to the knowledge of all subjects involved to the extent of common sense;
  4. D) Oppose, completely or partially, to: the processing of your data for the intended purpose, in the presence of legitimate reasons; to the processing of your data for the purpose of advertising, direct selling, market analysis or commercial communication, through automated systems via email, phone call, or mail. The extent of the former right is fully customizable by the subject, who has the possibility of choosing which of the communication methods, if any, he prefers.

If applicable, the subject possesses also the rights mentioned under art. 16-21 GDPR (right of rectification, right to oblivion, right to restriction of processing, right to data portability, right of opposition), and also the right to complain to Competition Authority.

9) Arrangement for the exercise of the rights

You may exercise your rights any time, via:

– Registered mail w/proof of delivery to FIMIC SRL, with registered office in 54 Via Ospitale – 35010 Carmignano di Brenta – (PD) ITALY –;

– Email to info@fimic.it

– PEC to fimic@pecit.it

10) Minors

This website and the services provided by the Holder are not meant for minors, and their data is not to be intentionally collected. In case such data is inadvertently collected, the Holder will provide to its deletion upon user request.

11) Holder, people in charge and appointees

The Holder, as we referred the data controller as, is FIMIC SRL, in capacity of legal representative pro tempore, with registered office in 54 Via Ospitale – 35010 Carmignano di Brenta – (PD) ITALY –. The updated list of people in charge and appointed data controllers is kept by the Holder’s registered office.

12) Data Protection Officer

Not applicable to our company.

13) Alterations of this Policy

The present Policy is subject to alterations and changes. It is therefore advisable to regularly check this Policy and refer to the most recently updated instance available on the above mentioned website.

Conclusions

All these principles are shared with all personnel who, beside putting effort in the correct management of the System, continuously provides the Managership with inputs and informations on how to improve it.

Our attention towards risks stemming from personal data management is an engagement spread on every level of our Company, both internally and externally and towards our Partners and third party collaborators.

Our Company defines and analyses its own processes through risk management techniques. We detected threats and opportunities that our Company faces through appropriate actions, through which we aim to define suitable management systems, updated on the basis normative changes and subjects.

Our S.G.P. is therefore developed and updated to guarantee the necessary and appropriate protection for the subjects data as explained in the Company privacy policy